Resume

General Manager 06-2022 to 12-2024
Showcasing Luxury Hospitality Leadership

Marriott International in Colony Club, Barbados

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As General Manager of The Colony Club, I was responsible for daily operations, renovation, and brand conversion.
As a dynamic leader, I steered the strategic renovations at this luxury resort, which was celebrated for its tranquil ambiance and innovative guest experiences. Through strategic planning and strong team leadership, I elevated the guest experience while preserving the resort’s iconic Barbadian charm. I led cross-functional teams and executed a Q2 2024 renovation, and introduced new amenities like the boutique Rum Vault. This initiative fostered guest engagement, enhanced the hotel’s reputation, and ensured the property remained a premier destination. 
By blending modern luxury with island heritage, I delivered a forward-thinking approach to hospitality that delighted guests and honored Barbados’ rich culture. Visit the Colony Club.

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General Manager 01-2019 to 06-2022
Guiding Strategic Transformation in a High-Risk Environment.

Marriott International in Port au Prince, Haiti​

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As the former General Manager of Marriott Port-au-Prince Hotel—a 5-star property in a high-security-risk region—I led a comprehensive renovation and business model transformation under challenging circumstances.
I steered the hotel’s pivot from a leisure-focused resort to a long-stay business hotel featuring junior apartments, a strategic shift that fortified our market position in Haiti’s volatile security landscape. I ensured stable operations for a 155-member team through strategic planning and resilient team leadership. This transformation not only solidified the hotel’s reputation as the preferred accommodation for business travelers but also demonstrated the power of innovative leadership in high-risk environments.

By leveraging a forward-thinking approach, I enhanced guest satisfaction and optimized operational stability. I positioned the Marriott Port-au-Prince Hotel as a beacon of excellence and safety for business travelers in challenging times. Visit Marriott Haiti.

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General Manager Pre-Opening 06-2018 to 07-2019
Showcasing Leadership in a Complex Algerian Market

Four Points by Sheraton in Sétif, Algeria

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As General Manager, I led the pre-opening of Four Points by Sheraton in Setif, Algeria—a 191-room hotel uniquely situated atop a bustling shopping mall in a culturally rich yet operationally complex environment. I steered the project through Algeria’s challenging business landscape by leveraging strategic planning, cultural adaptation, and innovative solutions.

Through strong team leadership and a focus on local charm blended with international standards, I delivered a successful launch. I introduced distinctive amenities such as an all-day dining restaurant featuring Maghrebi and Asian cuisine alongside an Italian rooftop venue.
My leadership not only overcame market challenges but also positioned the hotel as a premier destination in the region, setting a benchmark for excellence in hospitality operations amidst Algeria’s unique complexities. The hotel is now known under the name Parkmall Hotel Setif. Visit Marriott Setif.​

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Leave of absence for a family emergency 09-2017 to 06-2018
Dignity in Adversity: My ALS Caregiving Story
My elderly home, Belgium
 

Upon returning to Belgium to care for my mother, who was diagnosed with aggressive ALS, I became her full-time caregiver, providing compassionate palliative care at home during her rapidly advancing illness.
Navigating complex medical, emotional, and logistical challenges, I ensured her comfort and dignity through unwavering empathy, resilience, and a patient-centered approach—qualities that continue to inform my professional commitment to compassionate leadership and support.​

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Independent Consultant, Contract 08-2017 to 11-2017
Emphasize Strategic Planning and Adaptability
Signature Developments in Turks and Caicos.

As Assistant Manager (Consulting Contract) at Signature Developments in Turks and Caicos, I spearheaded the preparation of multiple hotel sites slated for 2018.
I led comprehensive evaluations and site survey preparations and developed detailed scopes of work, establishing efficient process flows to ensure seamless hotel management transitions. Despite unforeseen hurricane disruptions that affected 75% of construction, I provided a detailed project overview—covering budgeting, outstanding tasks, and actionable insights—to support future recovery and redevelopment efforts.
This strategic leadership in hotel project management and resilient problem-solving ensured readiness for operations in a challenging, high-risk environment.​

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General Manager  Pre-Opening 10-2015 to 07-2017
Focus on Sustainability and Cultural Integration
MHKM London, L’Amandier Hotel Marrakesh, Morocco.
 

As Pre-Opening General Manager for L’Amandier Hotel in the stunning Atlas Mountains of Morocco, I delivered a culturally authentic guest experience by collaborating with local villages to source fresh ingredients and supporting a French chef in creating a sustainable culinary concept. I successfully managed the pre-opening of 13 villas, a 6-suite hotel, and a 50-seat restaurant—balancing luxury with local traditions. Leading a local team of 15 associates, I implemented cloud-based reporting for London stakeholders, ensuring operational transparency and excellence. This strategic leadership in boutique hotel management combined cultural sensitivity, innovative technology adoption, and sustainable practices to position L’Amandier Hotel as a premier destination that honors local heritage while delivering modern hospitality standards. Visit L'Amandier.

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Hotel Manager, Director Operations 08-2014 to 09-2015
Manager, Director of Operations
Montagne Alternative Orsières, Zwitserland.
 

A 28-room mountain lodge hotel with six meeting rooms in the Valais region. At an altitude of 1500 meters in the village of Commèire with its eight local inhabitants, this hotel is a refuge of tranquillity for its guests.
My role was to blend the F&B services and rooms into a new-style hotel operation focusing on sustainability and a unique mountain guest experience. Responsibilities: As full-time hotel manager/Director of Operations, I was responsible for operational aspects 24/7, accountable for 12 associates, compiling monthly owner’s reports for the owner in Lausanne, Switzerland, preparing for the 2015 budget, and planning the manning guide for summer and winter staff. Achievements: Successful operation of the hotel during the winter and summer seasons of 2014/15. Organized communication for corporate events, team-building events, and training. Built a good, productive, and positive team. Implemented SOP’s and training programs for all associates according to Swiss regulations and B Corp standards. Established the first B Corp certificate in Switzerland in 2014. Visit Montagne Alternative

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Manager Operations 08-2012 to 06- 2014

Strategic Reorganization for Sustainable Growth​
Hospitality ‘IJsseldelta’ Center, Zwolle, The Netherlands.
 

As Manager of Operations at the Ijsseldelta Centre, a unique joint venture between Soccer Club PEC Zwolle and Hotel Lummen in the Netherlands, I was approached to lead a strategic reorganization of this multifaceted facility.

Tasked with creating a solid, flexible, and profitable organization on a tight budget, I steered the transformation of a one-of-a-kind, full-service conference, and event center—adjacent to a 127-room hotel and a 13,250-capacity soccer stadium—into a financially healthy operation. I successfully rebuilt a leaner, more adaptable organization through long-range financial planning, innovative food engineering, and developing a more flexible workforce. Managing a dynamic team of 25 to 150 employees, I established efficient processes and cross-functional collaboration between partners.
This strategic restructuring ensured operational excellence and profitability and positioned the Ijsseldelta Centre for sustainable future growth, blending quality service with financial resilience.

Visit Ijsseldelta.

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To see my entire resume please download the pdf.